Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions (the “Terms”) govern your access to and use of the website located at customerdirectgroup.com (the “Website”), as well as any services, software, tools, functionalities, technologies, data interfaces, and related resources made available by Customer Direct Group or its affiliated entities (the “Company,” “we,” “us,” or “our”) (collectively, the “Services”).

By accessing, browsing, registering on, or otherwise using the Website or Services in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, Privacy Policy, as well as any additional guidelines, policies, or agreements referenced herein. If you do not agree to these Terms in full, you must immediately discontinue use of the Website and Services.

The Services are intended primarily for business and professional use by advertisers, brands, agencies, publishers, media partners, and other commercial entities. By using the Website, you represent and warrant that you are acting in a professional or commercial capacity and, where applicable, have the authority to bind the entity on whose behalf you are accessing the Services.

The Company reserves the right to modify or update these Terms at any time, and such modifications shall become effective upon posting. Continued use of the Website following any such changes constitutes your acceptance of the revised Terms.

2. Description of Services and Platform Access

The Company operates a performance marketing platform designed to connect advertisers, brands, and agencies with publishers, media partners, and other traffic sources through a technology-driven ecosystem. As part of its Services, the Company provides users with access to a proprietary platform, which may include tools for campaign management, performance tracking, reporting, analytics, data optimization, and other functionalities (the “Platform”).

Access to the Platform is provided as a service and may be subject to eligibility requirements, onboarding procedures, and, where applicable, separate commercial agreements. The Company may grant users limited, revocable, non-exclusive access to the Platform for the purpose of managing marketing activities and interacting with other participants within the ecosystem.

The Company may also provide data-driven insights, recommendations, optimization tools, and reporting features based on aggregated or processed data. Such outputs are intended to support decision-making but do not constitute guarantees of performance or outcomes.

The Company does not act as a principal in transactions between users and does not assume responsibility for campaign results, lead quality, conversion rates, or any business outcomes derived from the use of the Services. The effectiveness of marketing campaigns depends on numerous factors outside the Company’s control, including user behavior, market dynamics, third-party platforms, and execution strategies.

3. Account Registration and Access

Certain features of the Platform may require users to create an account or undergo an onboarding process. In such cases, users agree to provide accurate, complete, and up-to-date information and to maintain the confidentiality of their account credentials.

Users are solely responsible for all activities that occur under their accounts and for ensuring that access to the Platform is not shared with unauthorized individuals. Any unauthorized use of the account must be promptly reported to the Company.

The Company reserves the right to approve, reject, suspend, or terminate access to the Platform at its sole discretion, including in cases where it suspects fraudulent activity, non-compliance, or risk to the integrity of the platform.

4. User Obligations and Acceptable Use

Users agree to use the Website and Services strictly in compliance with all applicable laws, regulations, and industry standards, including but not limited to those related to advertising, consumer protection, intellectual property, anti-spam, anti-fraud, and data protection.

Users shall not engage in any deceptive, misleading, fraudulent, or unethical practices, including but not limited to generating artificial traffic, submitting invalid leads, engaging in unauthorized use of trademarks, or violating the rights of third parties.

Users further agree not to interfere with or disrupt the operation of the Website or Platform, including by attempting to gain unauthorized access, introducing malicious code, or exploiting vulnerabilities.

The Company may monitor activity on the Platform and reserves the right to investigate and take appropriate action in response to any suspected violations, including suspension or termination of access.

5. Relationship Between Parties and Third Parties

The Company operates solely as an independent platform provider and does not act as an agent, broker, or representative of any user.

All users of the Platform act as independent parties, and any agreements, campaigns, or transactions between advertisers, publishers, or other participants are entered into at their own risk.

The Company does not control and is not responsible for the conduct, actions, or performance of any user or third-party partner. The Company disclaims any liability arising from disputes between users, including but not limited to disputes related to payments, traffic quality, fraud, campaign execution, or contractual obligations.

6. No Guarantee of Performance or Results

The Company does not make, and expressly disclaims, any representations, warranties, or guarantees of any kind regarding the performance, effectiveness, or outcomes of any marketing activities conducted through the Website or the Platform.

Users acknowledge and agree that performance marketing, digital advertising, and lead generation activities are inherently subject to a wide range of variables and external factors that are beyond the Company’s control. Such factors may include, without limitation, user behavior, market demand, seasonality, competition, pricing strategies, creative execution, third-party platform algorithms, technical integrations, regulatory constraints, and other unpredictable elements that may materially affect campaign results.

Any performance data, analytics, insights, projections, benchmarks, or recommendations provided by the Company, whether through the Platform, reports, dashboards, or communications, are based on available data and are provided for informational and illustrative purposes only. Such information does not constitute a guarantee, commitment, or assurance of future performance and should not be relied upon as the sole basis for business or investment decisions.

The Company does not guarantee the availability, volume, quality, or validity of traffic, leads, conversions, or any other measurable outcomes. The Company further disclaims any responsibility for discrepancies in tracking, attribution, or reporting that may arise due to technical limitations, third-party systems, or integration issues.

Users acknowledge that they bear full responsibility for evaluating the suitability of the Services for their specific needs and for independently verifying any data, assumptions, or conclusions derived from the use of the Platform. All decisions relating to campaign strategy, budget allocation, and execution are made at the user’s own discretion and risk.

To the fullest extent permitted by applicable law, the Company shall not be liable for any losses, damages, or adverse outcomes resulting from reliance on any information, data, or services provided through the Platform, including but not limited to financial losses, missed opportunities, or underperformance of marketing campaigns.

7. Payments, Traffic Validation, and Fraud Prevention

The Company operates as a performance marketing platform and may facilitate interactions between advertisers, brands, agencies, publishers, and other media partners (collectively, “Users”). In connection with such activities, the Company may enable tracking, reporting, validation, and, where applicable, the coordination of payment flows related to marketing campaigns.

All payments, unless otherwise expressly agreed in a separate written agreement, are subject to validation, approval, and reconciliation processes conducted by the Company and/or the relevant counterparty. Users acknowledge that any reported metrics, including but not limited to clicks, leads, conversions, or other performance indicators, are subject to verification and may be adjusted based on validation procedures.

The Company reserves the right, at its sole discretion, to review, validate, reject, or adjust any traffic, leads, conversions, or other performance data that it reasonably determines to be invalid, fraudulent, non-compliant, or of low quality. This includes, without limitation, traffic generated through deceptive practices, automated means, incentivized methods (where not permitted), misrepresentation, unauthorized use of intellectual property, or any activity that violates applicable laws, platform rules, or campaign requirements.

For the purposes of these Terms, “Invalid Traffic” or “Fraudulent Activity” may include, but is not limited to, the use of bots, scripts, or automated systems; duplicate or fabricated leads; misleading or false advertising; unauthorized redirects; cookie stuffing; click manipulation; or any attempt to artificially inflate performance metrics.

Users acknowledge and agree that the Company may rely on its own internal systems, third-party tools, advertiser feedback, or other reasonable methods to determine the validity and quality of traffic and performance data. The Company’s determination in this regard shall be binding unless otherwise agreed in writing.

In the event that traffic, leads, or conversions are determined to be invalid, fraudulent, or non-compliant, the Company reserves the right to withhold, reduce, or deny any associated payments. The Company may also retroactively adjust previously reported or approved amounts and may require reimbursement of any amounts already paid in connection with such invalid activity.

Where applicable, the Company reserves the right to implement holds, delays, or reserves on payments where there is a reasonable suspicion of fraud, quality issues, or pending validation. Such measures may remain in place until the relevant investigation is completed to the Company’s satisfaction.

Users further agree that the Company may offset any amounts owed to a User against any amounts payable by such User to the Company or any affiliated entity. This right of set-off may be exercised in connection with unpaid invoices, chargebacks, refunds, fraud-related adjustments, or any other financial obligations arising under these Terms or related agreements.

In cases where payments are facilitated between Users, the Company does not guarantee payment by any party and shall not be liable for non-payment, delayed payment, or disputes between Users. Each User remains solely responsible for fulfilling its contractual and financial obligations to its counterparties.

The Company reserves the right to suspend or terminate access to the Platform, withhold payments, and take any other appropriate action in the event of suspected fraud, material breach, or repeated quality issues. Such actions may be taken without prior notice where necessary to protect the integrity of the Platform or the interests of other Users.

Users acknowledge that traffic validation, fraud detection, and payment adjustments are essential components of the Company’s risk management framework and agree to cooperate with any reasonable requests for information, documentation, or clarification in connection with such processes.

To the fullest extent permitted by applicable law, the Company shall not be liable for any losses arising from withheld payments, rejected traffic, or adjustments made in accordance with this Section, provided that such actions are taken in good faith and based on reasonable grounds.

8. Dispute Resolution and Dispute Window

In the event of any dispute, claim, or disagreement arising out of or in connection with the use of the Website, the Platform, or the Services, including but not limited to disputes relating to traffic quality, lead validation, performance metrics, billing, or payments, the parties agree to first attempt to resolve such dispute in good faith through informal negotiations.

Without limiting the foregoing, Users acknowledge and agree that any disputes related to reported performance data, including but not limited to clicks, leads, conversions, or other campaign metrics, must be submitted within a limited timeframe. Unless otherwise agreed in writing, any such dispute must be raised in writing within five (5) calendar days from the date on which the relevant data, report, or invoice was made available to the User.

Failure to submit a dispute within the specified timeframe shall be deemed as full acceptance of the reported data, performance metrics, and corresponding financial obligations, and the User shall be deemed to have waived any right to challenge or contest such data or payments thereafter.

All disputes must include reasonable supporting documentation and details sufficient to allow the Company to assess the nature and validity of the claim. The Company reserves the right to request additional information, logs, records, or other evidence as part of the dispute resolution process.

The Company shall have the right, at its sole discretion, to review and resolve disputes based on its internal data, tracking systems, third-party reports, and any other relevant information. The Company’s determination shall be final and binding unless otherwise agreed in a separate written agreement.

Nothing in this Section shall prevent the Company from taking immediate action, including withholding payments, suspending accounts, or terminating access to the Platform, in cases involving suspected fraud, material breach, or risk to the integrity of the Services.

Subject to the foregoing dispute resolution process, any unresolved disputes shall be handled in accordance with the governing law and jurisdiction provisions set forth in these Terms.

9. Intellectual Property and Platform Rights

All intellectual property rights in and to the Website, the Platform, and the Services, including but not limited to all software, source code, object code, algorithms, models, methodologies, databases, interfaces, designs, layouts, trademarks, trade names, logos, content, and any related materials (collectively, the “Company IP”), are and shall remain the exclusive property of the Company or its licensors.

The Company IP is protected by applicable intellectual property laws, including but not limited to copyright, trademark, trade secret, and unfair competition laws. Nothing in these Terms shall be construed as granting any ownership rights or proprietary interest in the Company IP to any user.

Subject to compliance with these Terms, the Company grants users a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Website and Platform solely for legitimate internal business purposes in connection with the Services. This license does not include any right to resell, distribute, modify, adapt, or create derivative works based on the Platform or any part thereof.

Users shall not, directly or indirectly, copy, reproduce, distribute, publish, display, perform, transmit, modify, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying structure, or functionality of the Platform or any component thereof. Users shall also not attempt to bypass, disable, or otherwise interfere with any security measures or access controls implemented by the Company.

Any feedback, suggestions, ideas, or recommendations provided by users to the Company regarding the Website or Services may be used by the Company without restriction and without any obligation to compensate the user. Users hereby grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate such feedback into its products and services.

To the extent that users upload, submit, or otherwise provide any content, data, or materials through the Platform (“User Content”), users represent and warrant that they have all necessary rights, licenses, and permissions to do so. Users retain ownership of their User Content; however, they grant the Company a non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and display such content solely for the purpose of providing and improving the Services.

The Company shall not be responsible for verifying the ownership or legality of any User Content and disclaims any liability arising from the use of such content. Users agree to indemnify and hold harmless the Company from any claims arising from infringement or misuse of third-party intellectual property rights in connection with User Content.

10. Data Use and Responsibilities

The Company may collect and process data related to the use of the Platform, including technical data, performance data, and aggregated analytics. Such data may be used to operate, maintain, and improve the Services.

Where users provide or process personal data in connection with the Services, they are responsible for ensuring compliance with applicable data protection laws, including obtaining necessary consents and providing appropriate disclosures.

The Company does not assume responsibility for the legality or accuracy of data provided by users or third parties.

11. Disclaimer of Warranties

The Website, the Platform, and all Services, content, data, tools, and functionalities provided by the Company are made available on an “as is” and “as available” basis, without any representations or warranties of any kind, whether express, implied, statutory, or otherwise.

To the fullest extent permitted by applicable law, the Company expressly disclaims all warranties, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, reliability, and availability. The Company further disclaims any warranties arising out of course of dealing, course of performance, or usage of trade.

The Company does not warrant or guarantee that the Website or the Platform will operate without interruption, delay, or error, that defects will be corrected, or that the Website or the servers that make it available are free of viruses, malware, or other harmful components. Users acknowledge that access to and use of the Services may be subject to limitations, delays, and other issues inherent in the use of internet-based systems and communications.

The Company makes no representations or warranties regarding the accuracy, integrity, quality, or legality of any content, data, or materials provided by third parties, including advertisers, publishers, or other users of the Platform. The Company does not endorse, verify, or assume responsibility for any such third-party content or activities.

Without limiting the foregoing, the Company does not warrant that any marketing campaigns, strategies, or activities conducted through the Platform will achieve any specific results, including but not limited to leads, conversions, revenue, or return on investment.

Users acknowledge and agree that their use of the Website and Services is at their sole risk and that they are solely responsible for evaluating the suitability of the Services for their specific business needs.

12. Non-Circumvention and Non-Solicitation

Users acknowledge that, through the use of the Website and Services, they may be introduced to or become aware of other Users, partners, or business opportunities facilitated by the Company. Users agree that they shall not, directly or indirectly, circumvent, bypass, or attempt to bypass the Company by engaging in direct or indirect business relationships with any partner, advertiser, publisher, or other User introduced through the Platform, for the purpose of avoiding fees, commissions, or other commercial arrangements of the Company.

Furthermore, Users agree that they shall not, during the term of their use of the Services and for a period of twelve (12) months thereafter, directly or indirectly solicit, engage, or attempt to engage any partner, client, or User of the Company with whom they have interacted through the Platform, for the purpose of establishing a competing or alternative business relationship outside of the Company’s ecosystem, without the Company’s prior written consent.

This restriction shall not apply to relationships that can be clearly demonstrated to have existed prior to the User’s engagement with the Platform, or that were independently established without the use of the Company’s Services or Confidential Information.

Users acknowledge that any breach of this Section may cause material harm to the Company, and the Company shall be entitled to seek appropriate remedies, including injunctive relief, in addition to any other rights available under applicable law.

13. Confidentiality

In connection with the use of the Website and Services, Users may receive access to certain non-public, proprietary, or confidential information of the Company or other Users, including but not limited to technical information, platform functionality, business strategies, pricing, campaign data, performance metrics, customer information, or other sensitive data (collectively, “Confidential Information”).

Users agree to treat all Confidential Information as strictly confidential and to use such information solely for the purpose of accessing and using the Services in accordance with these Terms. Users shall not disclose, distribute, reproduce, or otherwise make available any Confidential Information to any third party without the prior written consent of the Company, except as required by law.

Users shall implement appropriate technical and organizational measures to protect Confidential Information against unauthorized access, disclosure, or misuse. Users shall ensure that access to Confidential Information is limited to those employees, contractors, or representatives who have a legitimate need to know and who are bound by confidentiality obligations no less protective than those set forth herein.

Confidential Information shall not include information that is publicly available without breach of these Terms, lawfully obtained from a third party without restriction, or independently developed without use of or reference to the Confidential Information.

In the event that a User is required by law, regulation, or legal process to disclose Confidential Information, the User shall, to the extent permitted by law, provide prompt written notice to the Company to allow the Company to seek a protective order or other appropriate remedy.

The obligations set forth in this Section shall survive the termination or expiration of these Terms for a period of five (5) years, or for as long as such information remains confidential under applicable law, whichever is longer.

The Company shall not be liable for any unauthorized disclosure of Confidential Information resulting from actions of third parties beyond its reasonable control, provided that it has implemented reasonable safeguards in accordance with industry standards.

14. Limitation of Liability

To the maximum extent permitted by applicable law, the Company, its affiliates, and their respective directors, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with the use of, or inability to use, the Website or Services, regardless of the legal theory under which such liability is asserted.

This limitation applies to all types of damages, including, without limitation, loss of profits, loss of revenue, loss of business opportunities, loss of data, loss of goodwill, business interruption, or reputational harm, even if the Company has been advised of the possibility of such damages or if such damages were otherwise foreseeable.

The Company shall not be liable for any damages arising from or related to the actions or omissions of third parties, including but not limited to advertisers, publishers, media partners, service providers, or external platforms. This includes, without limitation, disputes related to payments, traffic quality, campaign performance, or contractual obligations between Users.

In no event shall the total aggregate liability of the Company arising out of or related to these Terms or the use of the Services exceed the total amount actually paid by the User to the Company, if any, for the Services during the six (6) months immediately preceding the event giving rise to the claim. Where access to the Services is provided free of charge, the Company shall have no liability whatsoever.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law. However, in such cases, the Company’s liability shall be limited to the maximum extent permitted by law.

Users acknowledge that the allocation of risk set forth in this Section is an essential basis of the agreement between the parties and that the Services would not be provided without such limitations.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, contractors, agents, and partners from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable legal and professional fees, arising out of or related to your use of the Website or Services.

This indemnification obligation includes, without limitation, any claims arising from or related to your violation of these Terms, your breach of any applicable laws or regulations, your infringement or misappropriation of any intellectual property or other rights of any third party, or your engagement in fraudulent, deceptive, or non-compliant activities.

You further agree to indemnify the Company against any claims arising from the content, data, materials, or information that you submit, upload, transmit, or otherwise provide through the Platform, including but not limited to claims alleging that such content infringes the rights of third parties or violates applicable laws.

The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with the Company in the defense of such matter. You shall not settle any claim without the prior written consent of the Company if such settlement would impose any liability or obligation on the Company.

The indemnification obligations set forth in this Section shall survive the termination or expiration of these Terms and your use of the Services.

16. Miscellaneous

These Terms constitute the entire agreement between the User and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, communications, or representations, whether written or oral, relating to the use of the Website and Services.

The Company reserves the right, at its sole discretion, to modify, update, suspend, or discontinue any aspect of the Website or Services, including any features, functionalities, or availability, at any time without prior notice. The Company may also amend these Terms from time to time, and such amendments shall become effective upon posting on the Website. It is the User’s responsibility to review these Terms periodically. Continued use of the Website or Services following any modifications shall constitute acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction determined by the Company, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms, the Website, or the Services shall be subject to the exclusive jurisdiction of the competent courts of such jurisdiction, and the User hereby irrevocably consents to such jurisdiction and venue.

Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, fiduciary, or employment relationship between the parties. Each party acts as an independent contractor, and neither party shall have the authority to bind or obligate the other in any manner unless expressly agreed in writing.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

The failure of the Company at any time to enforce any provision of these Terms shall not be deemed a waiver of such provision or of the right to enforce it at any later time. Any waiver of rights must be expressly made in writing to be effective.

The User may not assign, transfer, or delegate any rights or obligations under these Terms without the prior written consent of the Company. The Company may freely assign or transfer these Terms, in whole or in part, without restriction.

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, technical failures, interruptions of telecommunications or internet services, or actions of governmental authorities.

Headings used in these Terms are for convenience only and shall not affect the interpretation of any provision. References to “including” or similar terms shall be construed as “including without limitation.”

These Terms are drafted in the English language, and any translations provided are for convenience only. In the event of any inconsistency or conflict, the English version shall prevail.

If you have any questions regarding these Terms or the Services, you may contact the Company using the contact information provided below:

CDI Marketing Group B.V.

Address: Keizersgracht 229 C, Amsterdam, 1016 DV, Netherlands

Privacy Contact Email: dpo@clickdealer.com